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Introduction

There are four simple steps to creating your user account :

Steps to create an account

Access the Chorus Pro service portal at https://chorus-pro.gouv.fr and click on "Create an account" at the top right of the home page

You will then be redirected to the account creation form.

Fill in the information on the "Personal Information" form:

- Connexion Email,

- First and last name,

- Phone number,

- Contact e-mail - you will receive notifications from the Chorus Pro service portal at this address,

- Check the box "I accept the conditions" if you agree to transmit your personal information to the Minister for the Budget.

Required fields are marked with a red asterisk.

A structure in Chorus Pro corresponds to a legal entity (company, association, etc.) uniquely identified by its SIRET number or another type of identifier for the following structures

  • European outside France
  • Outside the European Union
  • With RIDET
  • With TAHITI number
  • Of a particular type

To be able to access the various Chorus Pro functionalities, all users must be attached to their structure (to a public or private entity).

The "Information on the structure" form allows you to fill in information about the entity for which you work.

As a reminder, if you are a supplier and you create your account, you do not have to enter the SIRET number of your public customer, but rather the information relating to your company.

To begin, select the type of identifier for your structure by choosing the corresponding option in the drop-down list.

For each type of identifier, a message appears under the dedicated field to indicate the expected format. The screenshot below shows the message displayed in the case of a structure outside the European Union.

Enter your username in the "Identifiant" field.

If the structure to which you wish to be attached does not yet exist in the Chorus Pro service portal, the following message is displayed in the form:

You can then check the pre-filled information: type of structure, company name, postal address. You also have the possibility to enter a label for your structure if you wish.

Depending on the type of identifier, the fields displayed are different.

If the structure to which you wish to be attached when creating your account already exists in the Chorus Pro services portal, the following message is displayed under the "Identifiant SIRET" field:

The company name and postal address of the structure are pre-filled from the data in the INSEE database. This information cannot be modified, so the fields appear grayed out. You just have to check these elements to make sure that it is the structure to which you want to be attached.

If the SIRET of your company was indicated as non diffusible at the time of its registration with the INSEE, the following information will not appear in the form:

  • Address
  • Additional address 1
  • Additional address 2
  • Postal code
  • Country
  • City

and the box "Not diffusible" is checked.

To finalize the creation of your account, copy the sequence of characters at the bottom of the screen and click on "Validate the Captcha".

Finally, click on the "Create my account" button at the bottom left of the screen.

The summary screen below will appear :

Afterwards, two emails will be sent to the login email address you provided earlier:

- An email summarizing the information about the creation of the account and reminding you how the process works,

  • If you have requested an attachment to an existing structure, you will receive a second e-mail validating or refusing your request, depending on the answer given by the manager of the structure concerned. The finalization of the registration is impossible if the request has not been validated.

-An email containing an activation link allowing you to finalize the creation of your account.

You have 60 minutes to activate your account.

After clicking on the activation link in the email, you will then be able to set a password to secure access to your account, making sure to respect the security rules requested:

- 12 characters minimum,

- 3 types of characters minimum among the 4 following types: upper case, lower case, numbers, special characters.

Finally, click on the "Submit" button.

In most cases, accounts associated with public-sector entities are created by information flowing directly from the management software (e.g. Helios).

In the case of public structures whose accounting is managed outside of Helios, and which do not yet have the Chorus Pro service portal, the procedure is the same as that described in this guide, with an additional step: the creation of the structure must be approved by the Chorus Pro service portal support.

Once the account has been created, the following emails will be sent to you to follow the process through to the end:

- An email summarizing the account creation information and reminding you how the process works,

- An email informing you of the validation or refusal of the request to create a public structure,

- If the request to create a structure has been approved, you will receive an email containing an activation link allowing you to finalize the creation of your account.

These emails will be sent to your login email address and you have 60 minutes to activate your account (for more details follow the procedure described in chapter 4 "Activating your account with an activation link").

Certain actions performed on the user account trigger notification emails sent to the user's contact email address entered in the "My Account" section.

The table below provides a summary of the types of notifications associated with the user account:

Trigger factor Notification
Creating a user account User account creation summary email sent to the user's login email address
Processing a request to be attached to a structure when creating an account Email indicating the validation or refusal of a request to be attached to a structure when creating a user account
Finalizing the creation of a user account Account activation email sent to user's login email address
Registering change of contact address Change of address email sent to the user's old and new contact email addresses
Request for password reset Email containing a link to reset a user's account password

Make sure that the email is not in the "Spam" box of your email. If it is not there, you have three options:

Click on "Log in" in the upper right-hand corner of the Chorus Pro services portal home page. Click on "Forgot your password?" and enter your login email address. To finish, click on "Submit". You will be redirected to the Chorus Pro services portal home page.

Click on the icon on the Service Portal home page. A conversational window will appear, where you can indicate "I am having problems connecting" and then "I did not receive the activation email".

If you are dissatisfied with the answers provided by the virtual assistant Claudia, you can send a request for help to the support team. To do so, click on the 'Contact us' link on the Chorus PRO services portal and access the following page :

Then click on "Submit a ticket" and select the situation that corresponds to the problem you are experiencing. In this case, it is a "Connection problem".

Finally, click on "Create a support ticket" and fill in the different fields as shown in the following screenshot. Once the fields are filled in, reproduce and validate the sequence of characters that you will see when you enter your ticket. Then click on the "Submit" button to send your request to support.

If the activation email has expired, a message will appear on the screen informing you that the password initialization has failed.

Account activation links are valid for 60 minutes.

After this time, you must reapply via the 'Reset Password / Forgot Password' procedure.

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Last Update: September 15, 2022  

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